Read the service terms and conditions for waste collection and rubbish removal provided by Rubbish Clearance Hackney, including booking, payments, cancellations, liability, and legal compliance.
Get a quoteThese Terms and Conditions govern the provision of rubbish clearance and waste collection services by Rubbish Clearance Hackney ("we", "us", "our") to you, the customer ("you", "your"). By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1.1 "Services" means any rubbish clearance, waste removal, waste collection, loading, transportation, or related services performed by Rubbish Clearance Hackney.
1.2 "Booking" means a request by you for the provision of Services, whether made by telephone, email, online form, or any other method accepted by us.
1.3 "Waste" means any household, commercial, garden, construction, or other waste material that you request us to collect, transport, and dispose of, subject to applicable laws and these Terms and Conditions.
1.4 "Site" means the premises, address, or location from which we are requested to remove Waste, and any access routes to and from such location.
2.1 Rubbish Clearance Hackney provides waste collection and rubbish clearance services, including but not limited to collection, loading, and transportation of Waste to authorised disposal or recycling facilities.
2.2 The precise scope of the Services in each case will depend on the information you provide at the time of Booking and any confirmation we issue.
2.3 We reserve the right to decline or suspend the provision of any Services where, in our reasonable opinion, the Waste is hazardous, prohibited, unsafe to handle, or not in compliance with applicable waste regulations.
3.1 You may request a Booking by contacting Rubbish Clearance Hackney using the communication channels we make available from time to time.
3.2 When making a Booking, you must provide accurate and complete information about:
(a) the nature, type, and approximate volume or weight of the Waste;
(b) the location of the Site and any access restrictions;
(c) any particular handling requirements or known risks associated with the Waste or the Site.
3.3 Any quotation provided at the time of Booking will be based on the details you provide and is subject to our confirmation on arrival. If the actual quantity, type, or condition of the Waste differs from your description, we may adjust the price accordingly or refuse to carry out part or all of the Services.
3.4 A Booking is only confirmed when we have accepted it and provided you with a confirmation (verbally, by email, SMS, or any other method we may use). We are under no obligation to accept any Booking.
4.1 You must ensure that we have safe, adequate, and lawful access to the Site at the agreed date and time of the Service.
4.2 You are responsible for:
(a) securing all necessary permissions, consents, and authorisations from landlords, local authorities, neighbours, or any other relevant parties;
(b) ensuring that the Waste is presented in a manner that is reasonably accessible, safe to handle, and not mixed with prohibited materials;
(c) ensuring that any vehicles used by us can safely access the Site and any private access roads or driveways without risk of damage.
4.3 We are not responsible for delay or failure to perform the Services if access to the Site is obstructed, unsafe, or otherwise inadequate. In such circumstances, we may charge a call-out or waiting fee, or treat the Booking as cancelled by you.
5.1 You must not present for collection any Waste that is classed as hazardous or special waste unless we have explicitly agreed to handle such materials and are legally permitted to do so.
5.2 Prohibited items may include, without limitation: asbestos, certain chemicals, medical waste, pressurised containers, explosives, gas bottles, oils, paints, solvents, or electrical items that require specific treatment under waste regulations, unless expressly agreed in advance.
5.3 If prohibited or hazardous items are found among the Waste without prior disclosure, we may:
(a) refuse to remove such items;
(b) cancel the Booking in part or in full;
(c) charge additional fees for safe handling, storage, return, or disposal; and/or
(d) report the matter to the relevant authorities if required by law.
5.4 You are responsible for any loss, damage, cost, or penalty incurred by us as a result of your failure to disclose the presence of hazardous or prohibited Waste.
6.1 Prices for our Services may be provided as fixed quotes, estimates, or based on factors such as volume, weight, labour time, and type of Waste.
6.2 Unless otherwise agreed in writing, our prices include standard labour for loading Waste from the Site, transport, and disposal or recycling charges, subject to the accuracy of the information you provide.
6.3 We reserve the right to adjust the price if, on attendance, the volume, weight, or nature of the Waste differs from that described at the time of Booking, or if access to the Waste is more time-consuming or difficult than reasonably anticipated.
6.4 Payment terms will be communicated at or before the time of Booking. Unless otherwise agreed, payment is due immediately on completion of the Services and may be made by cash, card, bank transfer, or any other method we accept from time to time.
6.5 We may require a deposit or pre-authorisation at the time of Booking. Any deposit is non-refundable unless stated otherwise in these Terms and Conditions or required by law.
6.6 If you fail to make payment when due, we reserve the right to charge interest on the overdue amount and to recover any reasonable costs incurred in pursuing payment.
7.1 You may request to cancel or amend a Booking by contacting Rubbish Clearance Hackney as soon as possible.
7.2 Where you cancel a Booking within a reasonable period before the agreed time, we will use reasonable endeavours to waive any cancellation charges. However, we reserve the right to charge a cancellation fee, particularly where:
(a) cancellation is made at very short notice;
(b) our vehicle and crew have already been dispatched; or
(c) we have incurred costs in preparation for the Service.
7.3 If we arrive at the Site and are unable to carry out the Services due to your act or omission, lack of access, or breach of these Terms and Conditions, we may treat the Booking as cancelled by you and charge a call-out or cancellation fee.
7.4 We reserve the right to cancel or reschedule a Booking at any time where:
(a) we are unable to provide the Services due to circumstances beyond our reasonable control, including but not limited to extreme weather, traffic disruption, vehicle breakdown, or staff illness;
(b) you have provided incomplete, inaccurate, or misleading information; or
(c) we reasonably believe it would be unsafe, unlawful, or inappropriate to perform the Services.
7.5 In the event that we cancel a Booking, our liability will be limited to refunding any amounts you have paid in advance for Services not yet provided.
8.1 We will use reasonable care and skill in performing the Services and will make reasonable efforts to arrive within the agreed time window. However, any time estimates are approximate and are not guaranteed.
8.2 Our team will load and remove the agreed Waste from the Site, subject to these Terms and Conditions, and transport it to an authorised facility for recycling or disposal in accordance with applicable waste regulations.
8.3 We are not responsible for cleaning, sweeping, or restoring the Site beyond a basic tidy-up associated with the removal of Waste. Any additional cleaning or remedial work will only be carried out if expressly agreed and may be subject to extra charges.
9.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
9.2 Subject to clause 9.1, our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid or payable by you for the specific Booking giving rise to the claim.
9.3 We shall not be liable for:
(a) any indirect, consequential, or economic losses, including loss of profit, business, contracts, or goodwill;
(b) any loss or damage arising from your failure to comply with these Terms and Conditions;
(c) any pre-existing damage to property, fixtures, or surfaces;
(d) damage arising from reasonable access to the Site where you have requested that we proceed despite a risk of damage (for example, over soft ground, tight access ways, or near low structures).
9.4 You must notify us in writing of any alleged loss or damage as soon as reasonably practicable and in any event within a reasonable time after completion of the Services. We may require evidence and an opportunity to inspect any alleged damage before accepting any responsibility.
10.1 Rubbish Clearance Hackney will dispose of or recycle Waste in accordance with applicable waste management, environmental, and duty of care regulations.
10.2 Where required, we will hold the necessary licences, registrations, or authorisations for the carriage and transfer of controlled Waste.
10.3 By using our Services, you confirm that you have the right to transfer the Waste to us and that the Waste does not include any items which we are not legally permitted to handle.
10.4 We may provide, where applicable, documentation or receipts confirming collection or transfer of Waste. You should retain any such documentation as evidence of your compliance with waste regulations.
11.1 You warrant that:
(a) you are either the owner of the Waste and the Site, or you have full authority from the owner to arrange the Services;
(b) the Waste presented is accurately described and does not contain prohibited or undisclosed hazardous materials;
(c) the performance of the Services at the Site will not breach any law, regulation, lease, or agreement.
11.2 You agree to indemnify and hold harmless Rubbish Clearance Hackney from and against any claims, losses, liabilities, fines, penalties, or expenses arising out of:
(a) your breach of these warranties;
(b) your failure to comply with applicable waste or environmental regulations; or
(c) any claim made by a third party arising from the performance of the Services at your request.
12.1 In the course of providing the Services, we may collect and process personal information relating to you and your Booking.
12.2 We will handle personal data in accordance with applicable data protection laws and only use it for purposes related to managing your Booking, providing the Services, handling queries, and complying with our legal obligations.
13.1 Rubbish Clearance Hackney may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you and will apply to Bookings made after that date.
13.2 For any Booking already accepted, the version of the Terms and Conditions in force at the time of confirmation will normally apply, unless a change is required by law or regulation.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and Rubbish Clearance Hackney agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether in contract, tort, or otherwise.
15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by Rubbish Clearance Hackney in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with any Booking confirmation or specific written agreement between you and Rubbish Clearance Hackney, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations or understandings, whether written or oral.
15.4 You may not assign, transfer, or subcontract your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights or obligations where reasonably necessary for the operation of our business and the performance of the Services.
15.5 Any notices given under these Terms and Conditions may be given verbally or in writing using the contact details supplied at the time of Booking or subsequently updated. It is your responsibility to ensure that we hold accurate contact details for you.
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