Read how Rubbish Clearance Hackney collects, uses, stores and protects your personal data in line with UK GDPR, including your rights and contact details.
Get a quoteThis Privacy Policy explains how Rubbish Clearance Hackney collects, uses, stores and protects personal data about our customers and prospective customers. It applies to all services provided by Rubbish Clearance Hackney and to all Rubbish Clearance Hackney customers within our service area.
Rubbish Clearance Hackney is committed to handling your information in a fair, transparent and secure way, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
For the purposes of data protection law, Rubbish Clearance Hackney is the data controller in respect of the personal data we collect and use about you. This means that Rubbish Clearance Hackney determines the purposes and means of processing your personal data.
If you have any questions about this Privacy Policy or how Rubbish Clearance Hackney handles your personal data, you can contact us using the usual contact details shown on our website or customer correspondence.
Rubbish Clearance Hackney may collect and process the following categories of personal data, depending on how you interact with us and which services you use:
• Identity and contact details: name, address, email address, telephone number and, where relevant, company name and job title.
• Service information: details about the services you request or receive from Rubbish Clearance Hackney, service locations, access instructions, booking dates and times, and related communications.
• Payment and billing information: billing address, details of payments made, payment method information (excluding full card details if processed by a secure payment provider) and records of invoices and receipts.
• Communication records: emails, telephone call notes, text messages and other communications between you and Rubbish Clearance Hackney, including enquiries, quotations and feedback.
• Technical and usage data: when you visit our online channels, we may collect limited technical information such as IP address, device type, browser type, approximate location, and information about how you interact with our content, for security and service improvement purposes.
• Marketing preferences: records of your consent to receive marketing communications from Rubbish Clearance Hackney, or your preferences to opt out.
Rubbish Clearance Hackney collects personal data from you in a number of ways, including:
• When you contact us by phone, email, online form or other channels to request information, a quotation or to make a booking.
• When you enter into a contract with Rubbish Clearance Hackney for the provision of rubbish clearance or related services.
• When you sign up to receive marketing communications or updates from Rubbish Clearance Hackney.
• When you provide feedback, leave a review or respond to a customer satisfaction survey.
• Automatically, when you access our online channels, where limited technical data is captured to help operate, secure and improve our services.
Rubbish Clearance Hackney may also receive information about you from third parties, such as referral partners or online platforms that you use to request services, where this is necessary to provide our services and is permitted by law.
Rubbish Clearance Hackney will only process your personal data where we have a lawful basis to do so under UK GDPR. Depending on the context, we rely on one or more of the following lawful bases:
• Performance of a contract: where processing is necessary to enter into or fulfil a contract with you, such as providing rubbish clearance services, arranging bookings, issuing invoices and communicating about your service.
• Legal obligation: where processing is necessary for Rubbish Clearance Hackney to comply with legal or regulatory requirements, including tax, accounting and health and safety obligations.
• Legitimate interests: where processing is necessary for the legitimate interests of Rubbish Clearance Hackney or a third party, and those interests are not overridden by your rights and interests. This includes managing our business operations, improving our services, handling customer enquiries, preventing fraud and ensuring security.
• Consent: where you have given clear consent for Rubbish Clearance Hackney to process your personal data for a specific purpose, such as receiving certain marketing communications. You can withdraw your consent at any time.
Rubbish Clearance Hackney uses your personal data for the following purposes:
• To provide, manage and deliver rubbish clearance and related services you request from us.
• To create and manage your customer records and service history.
• To communicate with you about your enquiries, quotations, bookings, changes to services and customer support matters.
• To process payments, issue invoices, handle refunds and maintain accurate financial records.
• To meet our legal and regulatory obligations, including record keeping and reporting requirements.
• To respond to complaints, disputes or legal claims involving Rubbish Clearance Hackney.
• To improve our services, operations and customer experience, including by analysing service usage and feedback.
• To send you marketing communications about services and offers from Rubbish Clearance Hackney, where permitted by law and in line with your preferences.
Rubbish Clearance Hackney may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data under our instructions and are required to protect your information in accordance with data protection law. Examples of processors used by Rubbish Clearance Hackney may include:
• IT and cloud service providers that host our systems, email services or customer databases.
• Payment processors that handle card and electronic payments securely.
• Professional advisers such as accountants or legal advisers where necessary for our business operations.
• Customer relationship management and communication service providers that assist with scheduling, messaging and marketing preferences.
Rubbish Clearance Hackney may also share personal data where required by law, with regulatory authorities, law enforcement or other third parties, or in connection with legal proceedings. We do not sell your personal data.
Where Rubbish Clearance Hackney or our processors transfer personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place to protect your information, such as using standard contractual clauses or relying on an adequacy decision, in accordance with data protection law.
Rubbish Clearance Hackney will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements.
Retention periods will depend on the type of data and the nature of our relationship with you, but typically include:
• Customer and service records: kept for the duration of your relationship with Rubbish Clearance Hackney and for a period afterwards to handle queries, disputes or legal claims.
• Financial and transaction records: kept for the minimum periods required by tax and accounting laws.
• Marketing data: kept until you withdraw your consent or object to receiving marketing, or until it is no longer necessary for the purposes for which it was collected.
When personal data is no longer needed, Rubbish Clearance Hackney will securely delete or anonymise it.
Rubbish Clearance Hackney takes appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption, staff training and regular review of our security arrangements.
Under UK GDPR, individuals have a number of rights in relation to their personal data. Subject to certain conditions and exemptions, you have the right to:
• Access: request confirmation that Rubbish Clearance Hackney processes your personal data and obtain a copy of that data.
• Rectification: request that inaccurate or incomplete personal data held by Rubbish Clearance Hackney is corrected or updated.
• Erasure: request that Rubbish Clearance Hackney deletes your personal data where there is no longer a legal basis for us to keep it.
• Restriction: request that Rubbish Clearance Hackney restricts the processing of your personal data in certain circumstances.
• Data portability: request a copy of certain personal data in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller where technically feasible.
• Object: object to Rubbish Clearance Hackney processing your personal data on the basis of legitimate interests, including for direct marketing purposes.
• Withdraw consent: where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact Rubbish Clearance Hackney using our standard contact details. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you believe your rights have been infringed. Rubbish Clearance Hackney would, however, appreciate the chance to address your concerns directly in the first instance.
Rubbish Clearance Hackney does not knowingly provide services directly to children and does not intentionally collect personal data from children. If you believe that a child has provided personal data to Rubbish Clearance Hackney, please contact us so that we can take appropriate action.
Rubbish Clearance Hackney may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any revised version will apply to all Rubbish Clearance Hackney customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how Rubbish Clearance Hackney handles your personal data.
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